FOR PARENTS & GROWN-UPS

Parent help & feedback

Help with Dino Letter Hunt on iPhone and iPad.

Updated 23 September 2026

Contact support

A parent or grown-up can email support@dinoletterhunt.com for help with the app or a privacy question. Please do not include children’s names, photos, or recordings.

Install or update the iPhone and iPad app

Open Dino Letter Hunt on the App Store on your iPhone or iPad and tap Get to download it free. If you already have the app, choose Update when an update is available. A grown-up should handle installation.

Start a letter together

In the app, tap Let’s play and introduce Pip. On Hear, tap the letter or the name and sound controls. On Match, simply tap the picture. Children can replay a sound and choose when to continue. On the main menu, tapping Pip plays one of Hope’s greetings.

Introduce unfamiliar picture names before trying the activity. “Present” for gift or “lizard” for iguana is a reasonable response. Stars celebrate completing the activity, not a test score.

If a sound doesn’t play

1. Check the app’s speaker button and the device’s media volume. Make sure sound is playing through the intended speaker rather than connected headphones.
2. Tap the letter or picture’s speaker control to replay the recording.
3. Close and reopen the app if playback is stuck. Check the App Store for an update. Avoid deleting the app, which can remove progress.

The iPhone and iPad app uses Hope’s bundled recordings. Pause the sound-learning activity and send feedback if a recording is unclear or missing.

If a picture or page doesn’t load

Close and reopen the app, then check the App Store for an update. Its learning images and recordings are included with the installation. If the problem continues, note the letter and picture name for a report.

How do we collect the other pictures?

Each letter unlocks one dinosaur friend and has three pictures to collect. Open My letters on the main menu and play the same letter again to discover another picture. For example, A brings Amber, and repeat visits collect apple, ant and alligator. Three stars on each letter show how many pictures you have found. My dinosaur book is available directly on the main menu.

Where did the collection go?

Use the same device and open My dinosaur book. Progress does not sync across devices, and deleting the app can remove it. Installing an update normally keeps the existing app data. There is no account-based recovery or developer-operated cloud sync.

The app offers a parent-gated reset with confirmation in Grown-ups. Only reset if you want to start a new collection; a reset is not a secure-erasure tool.

Take a break whenever you like

Use Home when it is time to stop. Turning animation off is available in the app’s Grown-ups settings, and sound has its own speaker control. Short, shared sessions with room to pause and replay are a good way to explore together.

Report a problem

Email support@dinoletterhunt.com. These details help:

• Your device model, system version, and app version.
• The letter and screen: Hear, Find, Match, reward, or dinosaur book.
• What you tapped, what happened, and what you expected.
• For audio: the word or phrase, and whether it was delayed, cut off, unclear, or silent.

Please leave out children’s names, photos and recordings. If you include a screenshot, crop away unrelated tabs, account details and notifications.